FAQ

Frequently Asked Questions

🌿 Products

Are your plants and crystals 100% natural?

Yes! At PEEVOE, we source only premium quality, 100% natural plants, flowers, and crystals. Every product is carefully selected to ensure the highest quality for our customers.

How do I care for my plant?

Each plant comes with care instructions. Generally, most of our plants need moderate watering, indirect sunlight, and a warm environment. If you need specific advice, feel free to contact our support team.

What are the benefits of crystal healing?

Crystals are believed to promote positive energy, reduce stress, and enhance well-being. Our Chekra Crystal Healing collection is designed to help you find balance and harmony in your daily life.

🚚 Shipping

How long does delivery take?

We typically process orders within 1-2 business days. Delivery times vary by location, but most orders arrive within 3-7 business days within Spain and Europe.

Do you offer free shipping?

Yes! We offer free shipping on orders over €50. For orders below this amount, a standard shipping fee applies at checkout.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for unused and undamaged items. Please contact us at our support email to initiate a return.

What if my product arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange a replacement or full refund as quickly as possible.

💳 Payments

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and 100% secure.